Billing & Cancellation

Refund & Cancellation Policy

Last updated: October 31, 2026 • Effective for Academic Year 2026

Strict No-Refund Policy for Digital Services

All services, training curriculums, corporate internship seat allocations, and verified certifications offered on UGCollege are strictly digital in nature. Once a registration is processed and fee payment is confirmed, all fees are strictly non-refundable and non-transferable under any circumstances.

1. Nature of Digital Services

Upon completing fee payment on UGCollege, our systems instantly execute non-reversible digital operations:

  • Immediate provisioning of student credentials and dashboard access.
  • Binding corporate internship seat reservation from fixed corporate quota partnerships.
  • Automated allocation of curriculum coursework and academic verification slots.
  • Digital tax invoice generation stamped with official serial numbers.

Because these digital benefits and third-party corporate commitments are conferred immediately at the moment of payment, services cannot be returned or restored to inventory.

2. No Cancellation of Confirmed Allotments

Once a corporate seat or training batch has been allocated to your admission number, it is permanently deducted from institutional availability. We cannot accept voluntary cancellations, dropouts, change-of-mind requests, or transfer requests to other academic sessions.

3. Duplicate Billing & Banking Reconciliations

The only exception to our No-Refund policy is in the case of a verified technical duplicate transaction:

Scenario: If your bank account or card was debited more than once for a single student admission number due to network lag, power loss, or payment gateway timeout during checkout.

Resolution: Our automated reconciler periodically inspects duplicate banking transactions via the Razorpay gateway. Verified excess debits are automatically reversed to the original funding source within 5–7 business days.

Manual Query: If an excess charge is not automatically credited within 48 hours, please email your Student ID and transaction reference number to [email protected] for immediate priority resolution.

4. Chargebacks & Payment Disputes

In accordance with banking standards, raising an unjustified chargeback without contacting our support desk will result in the immediate suspension of the associated student portal account and notification to your college academic dean. We encourage all students to reach out to our billing team directly to resolve any legitimate transaction anomalies.

5. Billing & Payment Support

For billing discrepancies or payment verification assistance, please reach our accounts division:

Platform: UGCollege

Office Address: RKS Building, Beur More, Patna, Bihar 800002

Billing Email: [email protected]

General Support: [email protected]